Terms and Conditions
Joyería Liévano processes and ships orders located within Colombian territory. Shipping logistics may vary depending on the destination (city/town) within Colombia.
Deliveries in Bogotá
Once the purchase process is completed on our website www.joyerialievano.com, you (the customer) will receive a confirmation email at the address you provided at the time of payment. This email will include a summary of your purchase with the following information: description of the item(s), billing address, and shipping address.
We kindly ask you to review the information carefully, especially the shipping address you provided, to ensure that your item(s) can be shipped and received without any issues.
For deliveries in Bogotá, the items will be delivered directly by us. We also allow for order pickup at our Jewelry located in Bogotá at the Hacienda Santa Barbara Shopping Center, with prior scheduling and authorization for pickup.
If you find any discrepancies, need to make changes, or have any questions about your purchase, please contact our customer service department through the following channels:
Email: info@joyerialievano.com
Phone: +57 1 6121707 / 6121717
Whatsapp: +57 312 350 9559
Deliveries to other cities in the country (municipalities with courier services)
Once the purchase process is completed on our website www.joyerialievano.com, you (the customer) will receive a confirmation email at the address you provided at the time of payment. This email will include a summary of your purchase with the following information: description of the item(s), billing address, and shipping address.
We kindly ask you to review the information carefully, especially the shipping address you provided, to ensure that your item(s) can be shipped and received without any issues.
The dispatch of your order will be scheduled as soon as a Liévano Jewelry advisor contacts you directly to verify the details and coordinate the shipment of the item(s) with you.
We also allow for order pickup at our Jewelry located in Bogotá at the Hacienda Santa Barbara Shopping Center, with prior scheduling and authorization for pickup.
If you find any discrepancies, need to make changes, or have any questions about your purchase, please contact our customer service department through the following channels:
Email: info@joyerialievano.com
Phone: +57 1 6121707 / 6121717
Whatsapp: +57 312 350 9559 As the delivery of items shipped outside Bogotá is handled by an external courier company, please remember to inspect the package and call immediately if it arrives open or shows signs of poor handling.
Delivery Times
Our delivery times vary depending on the items in your purchase. They can range from 4 business days for deliveries within Bogotá and from 8 business days for other cities and municipalities in the country.
