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Shipping and Delivery

Shipping and Delivery

Terms and Conditions

Joyería Liévano processes and ships orders located within Colombian territory. Shipping logistics may vary depending on the destination (city/municipality) within Colombia.


Shipping in Bogotá

Una vez finaliza el proceso de compra en nuestra página web www.joyerialievano.com, el cliente (Ud.), recibirá un mensaje de confirmación a la cuenta de correo electrónico que usted registró en el momento del pago, en este mensaje irá el resumen de su compra con la siguiente información: descripción de el o los artículos, la dirección de facturación y la dirección de envió.

We kindly ask you to carefully review the information received, especially the shipping address you provided, to ensure that your item(s) can be sent and received without any issues.

For deliveries within Bogotá, the items will be directly delivered by us. Additionally, you have the option to pick up your order at our Jewelry Store located in Bogotá at the Hacienda Santa Barbara Shopping Center, upon prior scheduling and authorization.

If you find any inconsistency, require a change, or have any questions about your purchase, please contact our customer service department through the following channels:

Email: info@joyerialievano.com

Phone: +57 1 6121707 / 6121717

Whatsapp: +57 312 350 9559


Shipping to other cities.

Once the purchasing process is completed on our website www.joyerialievano.com, you, the customer, will receive a confirmation message to the email address you provided during the payment process. This message will include a summary of your purchase, including the following information: description of the item(s), billing address, and shipping address.

We kindly ask you to carefully review the information received, especially the shipping address you provided, to ensure that your item(s) can be sent and received without any issues.

The dispatch of your order will be scheduled as soon as a representative from Joyería Liévano contacts you directly to validate the details and coordinate the shipment of the item(s) between both parties.

Additionally, you have the option to pick up your order at our Jewelry Store located in Bogotá at the Hacienda Santa Barbara Shopping Center, upon prior scheduling and authorization for collection.

If you find any inconsistency, require a change, or have any questions about your purchase, please contact our customer service department through the following channels:

Email: info@joyerialievano.com

Phone: +57 1 6121707 / 6121717

Whatsapp: +57 312 350 9559

As the delivery of the dispatched item(s) outside of Bogotá is carried out through an external courier company, please remember to inspect it upon arrival and call immediately in case the package arrives open or shows signs of mishandling.


Delivery Times

Our delivery times may vary depending on the items in your purchase. They can range from 4 business days for shipments within Bogotá to 8 business days for other cities and municipalities in the country.


SEE PRIVACY POLICY

Hacienda Santa Bárbara
Cra 7 # 115-60 local B103
Bogotá – Colombia
Teléfono: +57 601 6121707 / 6121717
WhatsApp: +57 312 3509559

#JOYERIALIEVANO